• Check-in is from 2.00 pm on the day of arrival.
• Check out is prior to 10.00 am on the day of departure.
• Late check-outs will incur a charge of $50 per hour.
• Please note that only one car park per unit is provided.

• Reception hours are from 7.30 am till 8.30 pm daily
• If you need to arrive outside of these hours, please contact us during office hours to make arrangements to get your key.

• All bookings made in person or over the phone require a valid credit card number and expiry to confirm the reservation. These details are held for security purposes on file and we do not charge the card until your arrival.
• At times (particularly during peak season) the need arises to specify a minimum stay period. We will communicate this to you at the time of booking if this is the case for your booking period.
• A request (particularly during peak season) to reduce the length of a stay of an existing reservation may result in the reservation no longer being accepted. We go to great lengths to avoid this and will communicate this to you (at the time you request the change) if this is the case for your request.

Individual reservations:

• A full refund can be made when more than 48 hours of cancellation notice is given.
• Reservations cancelled within 48 hours of arrival will incur a cancellation fee equal to one night’s accommodation.
• Multi-night stays that are cut short on arrival may be charged a further night’s tariff in the instance that the room cannot be re-let.
• In the case of a ‘no show’ (that is if you simply do not show up), the full amount of the reservation will be charged.

Group reservations:

The following cancellation notice is required:

• 48 hours for small bookings (1-3 units).
• 5 days for (4-5 units)
• 14 days for (6-10 Units)
• 21 days for (11+units)
• Failure to cancel within the abovementioned timeframes will incur 100% for the first night and 20% for each consecutive night booked.
• Cancellations within 24 hours of arrive or for no-shows will be charged for the full stay.

• Payment for accommodation is to be made on arrival.
• We accept all major credit cards including Visa, MasterCard and EFTPOS.
• When paying by credit card, a surcharge of 3% will be applied.

• Any damage to the room or property will be charged at replacement cost, plus loss of income charges (while the room is out of action), where applicable.
• All our rooms are designated non-smoking. If you smoke in your unit, they will be charged for cleaning costs, plus loss of income charges (while the room is out of action), where applicable.

• Pets are not permitted on the property except for Guide Dogs by prior arrangement.
• Guests arriving with pets at the motel cannot be accommodated.
• If animals are found to be on the Property, Management reserve the right to apply a penalty charge for cleaning costs, plus loss of income charges where applicable, while the room is out of action.